1. Do you accept Credit Card orders? Why do you not have a 1-800 (toll free) number?
2. Are your ink cartridges Epson and Canon brand name?
3. What kind of return policy do you have on purchased merchandise?
4. Do you offer an additional warranty besides the manufacturer warranty for each product?
5. Do you carry the Compaq Presario 33.6K "FLASH UPGRADE"?
6. Why can't I see the drop down menus on your website?
7. Can I copy and use the photos contained on your website?
8. I paid using a personal/business check why haven't I received my order yet?
9. Why is the minimum charge for shipping is $4.50 and not $3.20? I noticed the stamped cost was only $3.20. 
10. Do you accept Paypal (x.com) payments?
11. Why is COD only available on orders under $50?

12. I tried calling but only received a machine, when is the best time to call to speak to a MicroWiz Sales Rep?

13. If I get a busy signal, how can I leave a message? Do you have a message box?

14. I have joined the "MicroWiz Service Club" membership, does this include free phone technical support?

Q. Do you accept Credit Card orders? Why do you NOT have a 1-800 (toll free) number?
A. Starting Nov. 8, 1999, we are able to accept VISA & MASTERCARD payments.  Due to high monthly costs, we are currently not setup for a 1-800 number.  We strive to keep our prices low to better serve our customers and do not plan to incur any of these high monthly fees resulting in the increase of our prices. To save you from long distance fees, you may contact us via E-mail: sales@micro-wiz.com. Our E-mail is checked daily and responses are mailed as soon as possible.

Q. Are your ink cartridges Epson and Canon brand name?
A. No, the ink cartridges that we sell are NOT Epson nor Canon BRAND name, however they are fully compatible ink cartridges manufactured by Color Jet. We have used this brand cartridges for our very own Epson and Canon printers for several years and have a growing number of satisfied customers all over the world!

Q. What kind of return policy do you have on purchased merchandise?
A. All returned merchandise have a 18% restocking fee. Shipping is non-refundable and there is absolutely no returns, refunds, or exchanges on opened merchandise. All products only carry "Manufacturer Warranty" if available through manufacturer. Sorry, we do not manufacturer ANY of these products and therefore cannot offer Technical Support or Warranty / Guarantees.

Q. Do you offer an additional warranty besides the manufacturer warranty for each product?
A. Because we do not manufacture any of the products we sell, All products only come with the manufacturer warranty (if any). We may offer additional warranty on products (hardware) we install, but all other products are subject to only the Manufacturer Warranty. Technical support for each product (Software and Hardware) is also available only through the Manufacturer. 

Q. Do you carry the Compaq Presario 33.6K "FLASH UPGRADE"?
A. We only carry the Compaq Presario 33.6K DF Upgradeable modem DEVICE DRIVERS and not the Flash Upgrade. You may try to contact Compaq for information on obtaining a Flash Upgrade www.compaq.com. If you are in need of the drivers or would like to check out our "Hard to Find" drivers section, click here

Q. Why can't I see the drop down menus on your website?
A. Our website is currently best viewed with Microsoft Internet Explorer. If you are using Netscape or other browsers you may not hear the music (XG Midi) playing in the background nor see and use the "drop down menu" located on each section. Due to these complications, we have provided a menu on the lower left part of each page.

Q. Can I copy and use the photos contained on your website?
A. All the photos contained on our website requires permission from the people listed below before you may copy or use them from our site. Photos marked "Photo by Rain Song Images" Artist Information -Gwendolyn Brand sales@rainsongimages.com.  You may visit www.rainsongimages.com to view other photos and purchase note cards and prints. Photos marked "My Garden ©MicroWiz 2000". Please contact webmaster@micro-wiz.com for permission.  

Q. I paid using a personal/business check why haven't I received my order yet?
A. Due to the overwhelming amount of "bad checks", we have decided to only accept checks with complete contact information (current name, address, phone, drivers lic#/state/exp.) We will hold the product until the check clears our bank as stated in our Sales Terms page. It may take up to 7-15 days. We will notify you when your order has been shipped. To prevent the delay in your order we suggest paying with VISA/MASTERCARD, Money Order, or Traveler's Checks. 

Q.Why is the minimum charge for shipping $5.85 and not $3.85? I noticed the stamped cost was only $3.85. 
A. We charge slightly higher than the actual shipping cost because we pay for our shipments to be picked up and delivered to USPS & FedEx. 

Q. Do you accept Paypal (x.com) payments? 
A. NO. Sorry, we do not accept Paypal payment because it costs us at least 1.9% per transaction. We do not wish to pass this cost on to our consumers. We have several types of payment options; personal check, money order, traveler's checks, Visa/ Mastercard, and bank money transfer. 

Q. Why is COD only available on orders under $50?
A. Due to many unclaimed COD orders, we no longer offer COD for orders over $50. If a COD package is unclaimed, it is held by the Post Office for 30-days. We then lose the shipping cost and also the opportunity to sell and ship the product to another buyer.

Q. I tried calling but only received a machine, when is the best time to call to speak to a MicroWiz Sales Rep?
A. Due to the high volume of calls and service calls, the best time to call is Monday thru Wednesday at 10AM-5:30PM (Arizona time). You may also drop us a line via Email. Our email is checked daily and responses are mailed as soon as possible. We are open 7 days a week 10AM - 6PM, but you may leave a message at anytime (24 hours a day/ 7 days a weeks).

Q. If I get a busy signal, how can I leave a message? Do you have a message box?

A. Due to the high number of calls we receive daily, you may get a busy signal when reaching us on our main-line (928) 726-0150. You may contact us through our 

Message Box / Fax number at (928) 344-1626 

(if your call is not automatically directed)

Please view our Contact page for alternative ways to contact us.

Q. I have joined the "MicroWiz Service Club" membership, does this include free phone technical support?

A. Sorry, we do not offer any type of Free "phone technical" support. We are mainly an onsite service company. For those who are calling about a product, you may contact the manufacturer for support (some companies may have it available). The MicroWiz Service Club membership entitles you for  the following benefits: 1 Free System PM, 5% Off hardware, software, and printer supplies, discounted labor fees (25%+ discount). For details on Members benefits, click here.